Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. You should keep in mind, however, that there are different methods to do this. Once your shared mailbox account is ready (created either on Active Directory on-premises or on Azure Active Directory) you can proceed by adding it to your Outlook profile. Add an additional shared mailbox in Outlook In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly. Share Outlook calendar information: Multiple users can plan and view work shifts and/or holiday time.Monitor and send email from a centralized account: For example, Handle customer email inquiries: Numerous users within the organization can share the responsibility for monitoring the mailbox and answering queries.Want to see how a Sherweb partnership sets you up for success right from the start? Unlock the entire journey with our Partner GuideĪmong the most common advantages of using shared mailboxes include these abilities: Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner. They permit performing a wide range of coordinated activities with a team. Every member is able to read and send email messages to and from the shared mailbox itself. You cannot delete the item by using Outlook when you are connected to an Exchange Server mailbox, and the Exchange account is configured in Online mode.A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions. In these rare cases, you may be able to connect to an Exchange Server mailbox by using Microsoft Outlook Web App (OWA) to determine whether the item remains in the mailbox.Ĭontact Microsoft Support if you need help in the following situations: This problem continually creates a warning message in the Sync Issues folder. In rare cases, this warning may be logged because the Exchange Server cannot delete an item. For more information about this hotfix package, click the following article number to go to the article in the Microsoft Knowledge Base:Ģ878254 Description of the Outlook 2010 hotfix package (Outlook-x-none.msp): ApMore Information To improve functionality in Outlook 2010, install the Outlook 2010 hotfix package that is dated April 8, 2014. For more information about this hotfix package, click the following article number to go to the article in the Microsoft Knowledge Base:Ģ878323 Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): ApOutlook 2010 To improve functionality in Outlook 2013, install the Outlook 2013 hotfix package that is dated April 8, 2014. For detailed information, see the "More Information" section. These errors are still saved in the Sync Issues folder when an actual error condition occurs. Outlook 2013 and Outlook 2010 both contain an improvement as of the April 2014 hotfix to prevent these errors from being saved in the Sync Issues folder in this scenario. In these cases, the error can be safely ignored. In most cases, these errors are logged in the Sync Issues folder when the items no longer exist in the Exchange mailbox. The Exchange server cannot delete the requested item. The item that is being deleted no longer exists in your Exchange mailbox, or the item was already deleted from the mailbox. The errors that are described in the "Symptoms" section are logged if either of the following conditions is true: For example, you may see the following error codes. When you use Microsoft Outlook 2013 or Microsoft Outlook 2010 to connect to a Microsoft Exchange Server 2013 or Microsoft Exchange Server 2010 mailbox, you find messages in the Sync Issues folder that contain error descriptions that resemble the following:ġ5:39:32 Synchronizing Mailbox 'Michael Alexander'ġ5:39:32 Synchronizing local changes in folder 'Deleted Items'ġ5:39:32 Uploading to server ''ġ5:39:32 Synchronization of some deletions failed.ġ5:39:32 Microsoft Exchange Information Storeġ5:39:32 For more information on this failure, click the URL below:ġ5:39:33 1 item(s) deleted in online folderġ5:39:33 Done Some messages in the folder may also contain error codes.
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